Our Partner

Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community.

BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles, which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

About the Role

The Customer Service Specialist is the first point of contact for most patients that access care at Better Health Network (BHN). The position is the face and voice of the organization to clients, staff, stakeholders, and the communities we serve. This position is vital to the efficiency and smooth running of the Allied Health services at Better Health Network (BHN). Our Customer Service Specialists work closely with the Allied Health clinicians and key stakeholders to ensure the delivery of efficient and professional service access.

Key Responsibilities:

• Customer Service: Be prompt and respectful when dealing with patients and visitors, making sure all their details are correctly entered and private. Handle calls, emails, and help with interpreters if needed.
• Appointments & Referrals: Make sure appointments are booked, rescheduled as needed, and that referrals for Allied Health services are sorted and prioritized properly.
• Client Records & Money Handling: Keep patient records up to date, process fees, and manage end-of-day banking securely.
• Office Management: Open and close the office, handle mail, supplies, and general admin tasks efficiently.
• Teamwork & Growth: Communicate openly with your team, participate in meetings, and stay on top of your professional development and required checks.

About You

• No essential qualifications necessary.

Essential Experience

• Administrative Experience
• Customer Service Experience

Essential Skills and Attributes

• Excellent Customer Service Skills
• High level of attention to detail

If you are interested, please email your resume to lorette.roberts@talentrise.org