Our Partner
Our partner is at the forefront of alternative healthcare, offering compassionate and innovative solutions to patient care. As a rapidly growing startup built by patients for patients, they are excited to welcome new members to their superstar team.
They’re a young, goal-driven team with the mission of providing a 5-star service whilst providing the most cost-effective solution to high quality plant-based medicine in Australia. They don’t want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplifying the process for their patients.
They’re currently looking for a superstar to join their Patient Support team! Based in their Richmond office, you will be reporting directly to the Patient Support Manager and collaborating closely with the sales team to help support patients on starting their journey into alternative medicine. Additionally, you will be the primary point of contact for patients, guiding them through their treatment journey with empathy and expertise.
We have 3 shift options up for grabs, depending on your preference. The options are:
(Please note: the role is an entry-level position and customer service training will be provided on the job).
About the Role
As a Patient Support Coordinator, you’ll be the heartbeat of patient communications, offering support and resolving queries through various channels including email, SMS, live chat, and phone calls. This role is perfect for those who have a knack for empathy, excellent communication skills, and the ability to solve problems efficiently.
Key Responsibilities:
What We’re Looking For:
What We Offer:
They are in an incredible period of growth and have multiple positions available!
If you are interested, please email your resume to lorette.roberts@talentrise.org
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